As Norm Makina, we adopt as a fundamental principle to fully and sustainably meet customer expectations at all stages of our production and service activities, and to continuously improve with a qualityoriented management approach. Norm Makina adopts and implements the following principles and commitments regarding quality management:

Customer Focus
            We prioritize meeting our customers’ needs and expectations at the highest level through our production and service quality. We place customer satisfaction at the center of all our processes, listen to the customer’s voice, and aim to exceed expectations. We evaluate customer complaints as opportunities and produce fast and effective solutions. 

Process Approach
            We adopt a preventionbased quality understanding, riskbased thinking, and continuous improvement as an integral part of our corporate culture. 

Legal and Regulatory Compliance
            We fully comply with all applicable legal and regulatory requirements, industry standards, customer requirements, and obligations related to environment and occupational health and safety. 

Strategic Objective
            We aim for and sustain a leading position that continuously develops and grows steadily with the principles of quality production, reliable service, competitive price, ontime delivery, and high customer satisfaction in our sector. In Turkey and nearby markets, we adopt as our mission to provide timely, reliable, and sustainable solutions to the needs of our business partners.

 

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